Terms and Conditions & Privacy Policy

Terms and Conditions & Privacy Policy for Rajeswari Restaurant Application

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Last Updated: 18-09-2023

Terms and Conditions

Rajeswari Restaurant Terms of Use are a set of regulations that govern the utilization of the Rajeswari Restaurant platform, which is primarily accessible through a mobile app. When users engage with the platform, they implicitly commit to abiding by these rules and any associated policies. If a user disagrees with these terms, they have the prerogative to uninstall the app.

Platform Ownership:

The Rajeswari Restaurant platform is owned and operated by respective owner of the shop, the company is responsible for its management and functionality of the application.

Delivery Services:

One of Rajeswari Restaurant prominent features is its extensive delivery service, which covers a broad geographic area. This service is specifically designed to cater to the city of Chennai, India. Rajeswari Restaurant collaborates with third-party delivery partners to ensure swift and reliable order deliveries, ensuring that users receive their orders promptly.

Role of PDPs (Pick-up and Delivery Partners):

It's essential to understand that Pick-up and Delivery Partners, commonly referred to as PDPs, are not considered employees of Rajeswari Restaurant. Instead, they operate as independent contractors, granting them the autonomy to set their own work schedules and arrangements. This relationship between PDPs and Rajeswari Restaurant is characterized as a collaboration rather than a traditional employer-employee dynamic.

Service Fees:

In consideration of the convenience provided by PDPs for executing deliveries and tasks, users may be subject to service fees. These fees are typically calculated based on several factors, including the distance of the delivery, the time taken, demand fluctuations for delivery services or tasks, and real-time assessments of traffic and weather conditions. Additionally, these fees may fluctuate in response to seasonal peaks or other parameters determined over time.

Amendments to Terms of Use and Policies

Rajeswari Restaurant Terms of Use and related policies are subject to occasional modifications and updates. Rajeswari Restaurant reserves the right to make changes to these Terms of Use and other policies at any time. These modifications are communicated by posting the updated documents directly on the Rajeswari Restaurant platform. Additionally, users are notified of these changes to ensure transparency and awareness.

User Responsibility for Staying Informed:

Users are responsible for staying informed about any changes to Rajeswari Restaurant Terms of Use and policies. This involves regularly reviewing the updated documents and taking note of any alterations made on the platform. Keeping up-to-date with these changes is essential as it ensures that users are aware of the most recent guidelines governing their use of the platform.

Acceptance of Amended Terms:

By continuing to use Rajeswari Restaurant services after any changes to the Terms of Use or other policies have been posted, users indicate their acceptance of these amended terms. This means that users are bound by the updated terms and agree to abide by them as long as they continue to use the platform.

User Privileges:

As long as users comply with Rajeswari Restaurant Terms of Use, they are granted a personal, non-exclusive, non-transferable, and limited privilege. This privilege allows them to access, enter, and use the Rajeswari Restaurant platform according to the established guidelines.

Comprehensive Acceptance:

By accepting Rajeswari Restaurant Terms of Use, users also acknowledge their agreement to be bound by the various terms, conditions, and policies outlined on the platform. This includes, but is not limited to, policies such as the Cancellation & Refund Policy, Privacy Policy which may be posted on the platform from time to time.

Use of Platform and Services

The utilization of the Rajeswari Restaurant platform involves several important considerations:

Commercial/Contractual Terms:

All commercial and contractual terms are established exclusively between Buyers and Merchants concerning the products and services offered. These terms encompass a wide range of aspects, including prices, applicable taxes, delivery costs, payment terms and delivery details. Rajeswari Restaurant as the platform operator, takes responsible for the creation or acceptance of these terms.

Contract with PDPs:

When a PDP (Pick-up and Delivery Partner) accepts an Order, a distinct contract for services is formed between the PDP and the Merchants or Buyers. Rajeswari Restaurant does not assume responsibility for the services provided by PDPs through the platform. However, Rajeswari Restaurant may offer support services to PDPs related to order fulfilment, payment collection, and customer support under separate agreements.

Product/Service Quality:

Rajeswari Restaurant neither represents nor warranties any specific details (e.g., quality, value, marketability) of products or services available on the platform. It does not endorse or support the sale or purchase of any products or services. Users should exercise judgment and due diligence when engaging with offers on the platform.

PDP Services:

Rajeswari Restaurant makes no representation or warranty concerning the services offered by PDPs through the platform. This includes services related to pick-up, delivery, and task completion for Merchants or Buyers.

Platform for Communication:

Rajeswari Restaurant role is limited to providing a platform for communication. For Delivery Services, Rajeswari Restaurant connects Merchants/Buyers with PDPs but does not provide pick-up and delivery services or Task completion services directly. Any complaints related to PDP services are communicated to the PDP for resolution with assistance from Rajeswari Restaurant.

App Guidelines for Secure and Respectful Online Experience

Your interaction with the Rajeswari Restaurant mobile applications for Android, is subject to specific binding principles. When using the platform, you commit to follow these principles:

Refrain from hosting, displaying, uploading, downloading, altering, publishing, transmitting, refreshing, or sharing information that rightfully belongs to others without proper authorization.

Forbidden content includes material that is exceedingly harmful, harassing, blasphemous, defamatory, indecent, pornographic, paedophilic, libelous, slanderous, encourages criminal conduct, invades privacy, propagates hate, or exhibits racial or ethnic bias.

Content that is conspicuously offensive, sexually explicit, endorses obscenity, paedophilia, racism, bigotry, hatred, or any form of harm towards individuals or groups is strictly prohibited.

Activities such as sending unsolicited mass emails, "chain letters," or spam messages are not permitted.

Content that encourages illegal activities, abusive behaviour, threats, obscenity, defamation, or libel is prohibited.

Supplying unauthorized copies of copyrighted works or attempting to bypass copyright protection is strictly forbidden.

Content containing restricted or password-protected pages or concealed content is not allowed.

Attempting unauthorized access to the platform or other users' profiles, blogs, communities, or personal data is strictly prohibited.

Engaging in commercial activities, sales, contests, sweepstakes, advertising, or pyramid schemes without prior written consent from Rajeswari Restaurant is not allowed.

Content that harms minors in any way is strictly prohibited.

Content that breaches prevailing laws or regulations is not allowed.

Pretending to be another person is strictly forbidden.

Content containing harmful software, viruses, or other detrimental computer code or programs is not allowed.

Threats to the unity, integrity, security, or sovereignty of India, friendly foreign relations, public order, or incitement of criminal offenses are prohibited.

Content that imposes liability on Rajeswari Restaurant or causes us to lose services from our internet service provider or other suppliers is not allowed.

Payment Mechanisms and Billing

Payment Mechanisms for Customers:

Electronic Payment Mechanism: Customers can make electronic payments for their orders using various online payment methods.
Redemption of Vouchers and Discount Coupons: Customers may redeem vouchers and/or discount coupons approved by Rajeswari Restaurant as a means of payment for their orders.

Cancellation and refund Policy

Once an order is placed, customers are generally not entitled to cancel it. Rajeswari Restaurant may not refund for orders that need to be cancelled for reasons not attributable. These reasons include:

Incorrect or out-of-range delivery address provided by the buyer.

Failure to establish contact with the buyer via phone or email at the time of delivery.

Inability to deliver the order due to insufficient information, directions, or authorization from the buyer.

Refund policies for various scenarios where a customers may request refunds, which includes:

Quality or Missing Items:

If you receive an order with issues related to quality or missing items, you can reach out to Rajeswari Restaurant. They may offer a refund or redelivery, depending on the circumstances.

Payment Issues:

In cases where there are payment issues, such as double payment or overcharges, Rajeswari Restaurant will usually refund the excess amount.

Refund Disputes:

In rare cases where there's a dispute over a refund, it may investigate and resolve the matter by considering order history and communication between the customer and the restaurant.

Document Issues:

In cases where you receive a damaged or incomplete order, it's helpful to take clear photos as evidence. This can be useful for a refund.

Refund Processing Time:

Refunds may take a few business days (within 21days) to reflect in your account, depending on your payment method and bank.

Shipping Policy

Rajeswari Restaurant primarily offer food delivery services, and their shipping policies mainly revolve around delivering food orders to customers.

The PND Services provided by Third party which enables to connect with merchants to complete tasks requested by users. These tasks include picking up and delivering orders (referred to as "User Items") from merchant locations, known as "Pick-Up Locations," and delivering them to other locations, referred to as "Drop Locations." Each of these tasks is called a "Delivery Task."

By using our platform, you agree to comply with the terms and policies mentioned herein.

Ordering Process

- Customers can place orders through our mobile app.

- All orders are subject to confirmation and availability.

Delivery Area and Charges

- We operate within specific delivery zones, which may vary by location.

- Delivery charges, if applicable, will be clearly displayed during the order process.

- Some restaurants may offer free delivery based on minimum order requirements.

Delivery Times

- Estimated delivery times are provided during the ordering process.

- These times are approximate and may vary based on factors such as order volume, traffic conditions, and weather.

- We make every effort to deliver orders promptly.

Delivery Partners

- Our dedicated delivery partners ensure your food reaches you in a timely and safe manner.

- We maintain high standards for hygiene and professionalism among our delivery partners.

Order Confirmation

- Customers will receive an order confirmation notification via email or SMS.

- Please review your order confirmation for accuracy and contact us immediately if there are any discrepancies.

Order Tracking

- You can track your order in real-time through our app.

- This feature allows you to monitor the progress of your delivery and receive updates.

Special Instructions

- Customers can provide special delivery instructions during the order process.

- We will make every effort to accommodate these requests but cannot guarantee fulfilment in all cases.

Refunds and Returns

- Refunds and returns are subject to our Refund Policy. Please refer to that policy for details.

Customer Support

- Our customer support team is available to assist with any delivery-related inquiries or issues.

- You can reach us through the contact information provided on our platform.

Feedback

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- We value customer feedback to enhance our delivery services. Please share your thoughts with us.

Changes to Delivery Policy

- We reserve the right to update and modify our Delivery Policy as needed.

- Any changes will be posted on our website, and customers will be notified accordingly.

Conclusion

Thank you for choosing Rajeswari Restaurant. We look forward to serving you and providing a delightful food delivery experience. If you have any questions or concerns about our delivery policy, please do not hesitate to contact us at rajeswari.skor@gmail.com.

Confidentiality

Rajeswari Restaurant takes the confidentiality of both the customer and its information seriously and only shares it when legally obligated to do so by government authorities while providing its services.

Rajeswari Restaurant will not disclose any confidential information such as business strategies, pricing structure, financial information, Customer Data, and Order-related data. Such information must remain confidential.

Customer Data Usage

Rajeswari Restaurant agrees not to utilize Customer Data to enrich its own lists or those of any third party. It's crucial to understand that reselling, brokering, or disclosing any part of Customer Data to third parties, for any purpose, is strictly prohibited. Rajeswari Restaurant further undertakes not to employ Customer Data for sending unsolicited marketing messages, announcements, or feedback requests. Copying or reproducing Customer Data is only allowed when fulfilling specific Customer Orders.

We value your privacy and want you to know that we collect your contact and payment information solely to process your orders and provide customer support. Your personal information may be shared with trusted service providers for these purposes and may be disclosed when required by law or in business transfers. We use cookies to enhance your browsing experience, but you can manage your preferences. We do not control third-party websites linked on our site. You can review and update your information, opt out of marketing communications, and if you have questions, please contact us. Your trust in Rajeswari Restaurant is essential, and we are committed to protecting your data.

We may use cookies and similar technologies to enhance your platform experience, but these are used primarily for improving the functionality and reliability of the platform.

Offers & Benefits

Rajeswari Restaurant offers various deals and benefits, but the availability and terms of these offers may vary depending on your restaurant and location. Rajeswari Restaurant reserves the right to modify or discontinue offers without prior notice. These offers typically apply exclusively to orders placed on the Rajeswari Restaurant platform and may not be compatible with other restaurant promotions or discounts, like credit card offers or special meal deals.

Disclaimer

Please be aware that our platform is subject to continuous upgrades, and some features may occasionally be unavailable. Due to the complexities of electronic data distribution and the inherent limitations of aggregating information from multiple sources, there may be occasional delays, omissions, or inaccuracies in the content provided, as well as errors in platform functionality. Consequently, we cannot guarantee the absolute accuracy of all posted information.

We would like to clarify that we do not assume responsibility for any unauthorized usage of credit or debit cards. It's important to note that third-party services are accessible through our platform, and while we may collaborate with these parties to enhance your experience, we do not make any representations or warranties concerning their services. Therefore, we are not liable for any consequences, including but not limited to injuries or impairments, arising from or related to third-party services. You expressly waive any rights or claims against us regarding third-party services.

We also disclaim any liability for violations of applicable laws, including those governing products and services offered by merchants. While we strive to provide accurate information through our platform, we do not make any guarantees, representations, or warranties, whether express or implied, regarding professional qualifications, expertise, quality of work, or any other information provided. Additionally, we do not endorse any services described on our platform. In no event shall we be held responsible for decisions or actions taken based on such information.

The information provided here is offered "as is," and we, along with our employees, make no warranties or representations regarding its timeliness, content, sequence, accuracy, effectiveness, or completeness. Users may receive multiple responses from various sources, and it is your responsibility, based on your specific circumstances, to use, adapt, modify, or alter these suggestions or use them in conjunction with other sources. As a result, we, along with our consultants, business associates, affiliates, business partners, and employees, are released from any professional liability.

We shall not be liable for any losses or injuries arising from or related to the information provided on the platform. Furthermore, neither we nor our employees, affiliates, authors, or agents shall be held liable for any decisions made or actions taken based on the content contained herein.

Lastly, we want to clarify that we will not be liable for any damages, including but not limited to direct, indirect, incidental, special, consequential, or exemplary damages. These damages may occur due to the use of services provided by third parties or merchants accessed through our platform, whether based on warranty, contract, tort, or any other legal theory, even if we were advised of the possibility of such damages.

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